Procedure for the return of faulty products

SecurityBits.Com is committed to providing the highest quality products and customer service to our customers. However, on rare occasions products may be found to be faulty or defective and in keeping with our commitment to providing you with excellent service, we offer the following returns facilities:  

• In order to properly log and respond to your request, you must obtain a Return of Merchandise Authorization Number (RMA) prior to returning the product. To obtain this RMA number, please email our Technical Support Department on techsupport@securitybits.com.

• Products that are returned to us for a refund must be returned to us in a re-saleable condition. This means that all the items included in the original shipment including manuals, cables, disks, any free software items, and any other items relating to that product must be included.

• We cannot accept liability for packages damaged during transit so we advise you to wrap the product adequately to prevent this happening.

• The RMA Number must be clearly marked on the outside of the wrapping. It will also help us to process your return quicker if you enclose a detailed note of the fault.
• Product returns must be sent to: 

• On receipt of the return, we will test the product according to the fault you have stated. If following the testing process, the product is found to be in good working order without defect, we will return the product to you once 15% handling charge has been paid. Also carriage cost of this return will be your responsibility.